How can we help people who are visually impaired complete the "last mile" of their travel journey?
Completing the last portion of a travel journey can be challenging, especially for people who are visually impaired. In the 2017 Integrated Design Challenge, our team utilized human-centered techniques to investigate how we could improve the last mile experience.
In order to understand the pain points of our users, we interviewed individuals with vision impairments.
To gain empathy, we performed a service excursion to better understand some of the last mile challenges.
Our team utilized a variety of rapid prototyping techniques to quickly iterate on our ideas.
Our proposed solution consists of a service in which people who need assistance is completing their journey could get help from a navigator using their phone. The navigator has access to the user's location and front phone camera to help guide the person to the correct location.